Frequently Asked Questions

Below FAQ are some common frequently asked questions.
If you have other questions, please just send it to

At Facil we strive to make your shopping experience as easy and secure as possible. Browse the site; either using the categories listed in the menu or by looking at our most recently added products, and add the item to your cart. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

Yes. Our payments are managed by our third party partner PayPal so we do not store any of your card details. If you have an account then you can pay with this or check out as a guest to pay with Visa, Amercian Express or Maestro.

You will be informed as soon as your order is packed and on its way over to you when you receive the ‘order dispatched’ email from us.

Import duties and customs policies vary widely from country to country and as a result we have no control over their charges nor are we able to estimate the cost of these charges. Your parcel can be also delayed by customs and subsequent charges can be applied which, unfortunately, we have no control over.

Duties are charged once the parcel arrives at its destination, all of which must be paid by the recipient of the parcel. We suggest you contact your local customs office for current charges before placing an order to avoid any unexpected costs.

The majority of our products are limited edition so most of the time if it’s gone, it’s gone! Do drop us a line or sign up to our newsletter if you’re interested in learning about new product launches.

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